Driving Hospitality to the Next Level programme summary

13:00 – 13:30

Registration

13:30 – 14:00

Michael Van Ommen
Chief Hospitality Officer| FILOXENIA

Puan Norshamshida Abdul Rahman
Senior Director Advertising & Digital Marketing | TOURISM MALAYSIA

Datin Christina Toh
President MALAYSIAN ASSOCIATION OF HOTELS

14:00 – 14:15

Title MARKET OUTLOOK REMAINING 2025 & 2026
by Hannah Pearson | PEAR ANDERSON

14:18 – 14:45

Panel Discussion DATA TO DOLLARS : MAXIMIZING REVENUE IN HOSPITALITY
Moderator
Hannah Pearson PEAR ANDERSON
Panel
Charles Tang LIGHTHOUSE
Simon Cheah SHIJI
Kusalika Basnayake EMARKETINGEYE

14:48 – 15:08

Title DIGITAL TRANSFORMATION” EMPOWERING MALAYSIAN HOTELS WITH SMART DISTRIBUTION ON THE JOURNEY TOWARDS AI
by Michelle Yong, STAAH

15:10 – 15:30

Title GROWTH FOR YOUR DIRECT CHANNEL
by Charles Tang, LIGHTHOUSE

15:33 – 15:55

Panel Discussion NEXT GEN DIGITAL MARKETING & AI
Moderator
Chris Cheong FILOXENIA
Panel
Jessica Tham REVLOGIX
Adlina Borhan AB&ARTHO
Lewis Lee PAYPAL
Vincent Kok MVX MULTIVERSE

15:55 – 16:15

Coffee Break & Networking

16:15 – 16:30

Title LEAD LIKE HUMAN, ADAPT LIKE AI
By Jonathan Low GLOBAL SUCCESS LEARNING ACADEMY

16:32 – 16:55

Title THE FUTURE OF GUEST EXPERIENCE: TRENDS & INSIGHTS
By Sheldon Maniam SHIJI

16:56 – 17:20

Panel Discussion TRENDS & OPPORTUNITIES IN SUSTAINABLE HOSPITALITY
Moderator
Kingston Khoo ECO-STEPS
Panel
Dr. Timmy Ho PRAGMATIQUE
Fariz Victor ASCOTT INTERNATIONAL MANAGEMENT MALAYSIA
Lim Aik Loong VIREO SUSTAINABLE CERTIFICATION SDN BHD

17:22 – 17.42

Title STREAMLINE YOUR HOTEL PAYMENT PLATFORM WITH PAYPAL
By Lewis Lee, PAYPAL

17:45 – 18:05

Title ELEVATE DIRECT BOOKINGS WITH DATA-DRIVEN DIGITAL MARKETING STRATEGIES
by Charithya Kandage, EMARKETINGEYE

18:06 – 18:15

Closing Remarks, Group Photo

18:20 – 20:15

Networking @ Spices Restaurant by the poolside Level 1