DRIVING HOSPITALITY TO THE NEXT LEVEL
Next Gen Digital Marketing & AI
Step into the future of hospitality. This high-impact event is crafted for Hotel GMs, active Hotel Owners and Heads of Revenue, eCommerce, and Digital Marketing who are driving innovation across guest journey. Explore how AI-powered personalization, hottel digital marketing strategies and sustainable hospitality practices can elevate every customer touchpoint – from discovery to booking to post-stay loyalty.
Gain fresh perspectives and proven tactics to increase direct hotel bookings, enhance guest engagement and optimize your digital ecosystem. Whether you’re refining Google search performance, crafting high-converting offers, or strengthening repeat stay strategies, you’ll walk away with actionable insights that boost revenue, reinforce brand control, and align with today’s traveler values. This is your roadmap to mastering hotel digital marketing—where personalization, sustainability, and performance converge.
Fully supported by MAH (Malaysian Association of Hotels), MAHO (Malaysian Association of Hotel Owners) and Tourism Malaysia Ministry of Culture & Tourism), this event is perfectly timed as a strategic lead-up to Visit Malaysia Year 2026 (VMY2026) — a national initiative set to welcome over 35.6 million tourists.
DISCUSSIONS, FORUMS & KEYNOTE MESSAGES
Explore cutting-edge hospitality insights through expert panels, engaging forums, and keynote messages from industry leaders. On 4 September, this dynamic event in Malaysia drives innovation, guest experience strategy, tourism trends, and hotel excellence—shaping the future of hospitality with thought leadership and meaningful collaboration.
1.00pm – 1.30pm Registration (please bring along your business cards for registration and networking)
1.30pm – 2.00pm welcome & keynote messages by :
2.00pm – 3.30pm Presentations & Forum Discussions :
3.30pm – 4.00pm Coffee Break
4.00pm – 6.00pm Presentations & Forum Discussions :
Wrap Up and Closing Remarks by Michael Van Ommen of FILOXENIA
6.00pm – 8.00pm Networking with Drinks & Canapes
TRAILBLAZERS REDEFINING HOSPITALITY
Meet the visionaries shaping the future of hospitality and guest experience. From brand storytellers to event innovators, our speakers bring dynamic insights on digital engagement, partnership strategy, cultural integration, and transformative service. Their voices inspire the next level of hospitality with authenticity, creativity, and strategic leadership.
Datin Christina Toh |
Puan Norshamshida Abdul Rahman
|
Michael Van Ommen
|
Michelle Yong |
Charles Tang |
Sheldon Maniam
|
Lewis Lee
|
Kusalika Busanayake |
Chris Cheong
|
Hannah Pearson |
Jonathan Low |
Kingston Khoo
|
Adlina Borhan |
Charithya |
Dr Timmy Ho
|
Vincent Kok |
Simon Cheah |
Jessica Tham
|
Eric Tan |
Fariz Victor |
SPONSORS & PARTNERS
Your trust in “Driving Hospitality to the Next Level” and in the heart of Fi-lo-Ve-Nia is deeply appreciated. As valued event partners, your support on 4 September helps elevate Malaysia’s hospitality industry, enhancing guest experiences and fostering long-term collaboration across hotel, tourism, and event innovation.
Sponsors
Partners
Event date
Thursday 4 September 2025
Venue
Ballroom – Concorde Hotel Kuala Lumpur
Time
1.00pm – 1:30pm Registration
1.30pm – 6.00pm Discussions, forums and keynote speakers
6.00pm – 8.00pm Networking Opportunities with drinks and canapes
Who should attend
Hotel GMs | Hotel Owners
Head of Revenue, eCommerce or Digital Marketing
Attendance
Applications Are Now Closed
Thank you for the incredible response! Our guest list is now full, and registrations are officially closed. We’re beyond excited to welcome everyone who signed up—get ready for an experience crafted with heart, detail, and a touch of magic. Kindly note that we are unable to accommodate walk-ins, as every detail has been tailored for our confirmed guests. If you missed out this time, don’t worry—there’s always a next chapter, and we’d love to have you in it. Stay tuned!
