Privacy Policy

Introduction

Welcome to Filoxenia Sdn Bhd (“Filoxenia”). Your privacy and the protection of your personal data are of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and disclose your information when you access our website and services globally. By using our website, you agree to the terms outlined herein. If you do not agree with these terms, please discontinue use of our services immediately.

Collection & Use of Personal Data

Filoxenia collects personal data to enhance user experience and provide our services effectively. This includes but is not limited to:

• Name, email address, phone number, and other contact details when you register or inquire about our services.
• Payment information for transactions.
• Technical data such as IP address, browser type, and usage patterns collected via cookies and analytics tools.
• Any information voluntarily provided through contact forms, surveys, or interactive site features.

We use this information to:

• Provide and improve our hotel management and consultancy services.
• Communicate with users regarding inquiries, updates, or promotional offers.
• Ensure compliance with legal and security obligations.

Data Protection & Security

We implement robust security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. However, we cannot guarantee absolute security due to the nature of internet transmissions.

Sharing of Information

Filoxenia does not sell or rent personal data to third parties. However, we may share information with:

• Service providers assisting in website operation, marketing, or data analytics.
• Legal or regulatory authorities if required by law.
• Business partners in the event of a merger, acquisition, or sale of assets.

Cookies & Tracking Technologies

Filoxenia uses cookies and similar technologies to enhance user experience and analyse site performance. Users can modify browser settings to disable cookies, though some website functionalities may be affected.

Third-Party Links

Our website may contain links to external sites. Filoxenia is not responsible for the privacy practices or content of third-party websites.

User Rights & Choices

Depending on your location, you may have rights regarding your personal data, including:

• The right to access, correct, or delete personal information.
• The right to withdraw consent for data processing.
• The right to file a complaint with a data protection authority.

For any data-related inquiries, please send email to: inquiry@filoxenia.asia