About Us
About Us
Filoxenia Hospitality Management Sdn Bhd, based in Kuala Lumpur, Malaysia has been established with the objective to support Hospitality owners to achieve their desired financial and operational results. We provide tailored hospitality management and consultancy for pre-opening and operating hotels and resorts throughout the Asian region. Our mystery shopper service is tailored to different industries in need of this crucial customer service data. All our services are available throughout Asia.
Michael van Ommen
DIRECTOR & CO-FOUNDER
has 20+ years’ experience in Hospitality working for Mandarin Oriental, Hyatt and Mövenpick in Malaysia, South Africa, Europe, China and Indonesia, spear headed 5 Pre-openings projects. Michael’s areas of expertise is Food & Beverage, Rooms Division, Revenue Management & Overall Hotel Operations.
Chris Cheong
DIRECTOR OF DIGITAL STRATEGIES
A seasoned digital marketing professional with over 30 years of experience in hospitality, spanning hotel sales, marketing, and travel wholesale. Formerly Corporate Director of Digital Marketing at Berjaya Hotels & Resorts, overseeing digital strategies for 16 properties across Asia and Europe, centrally managed from Kuala Lumpur.
Mission
Filoxenia’s mission is to provide professional Hospitality Consultancy & Management through
ongoing improvement recommendations that will financially benefit the owner, shareholders and other stake holders, with a focus on fact-based decision making, increased profitability, improved asset value and driving conversions by engaging Filoxenia’s unique business management philosophy and no “cookie cutter approach”.
ongoing improvement recommendations that will financially benefit the owner, shareholders and other stake holders, with a focus on fact-based decision making, increased profitability, improved asset value and driving conversions by engaging Filoxenia’s unique business management philosophy and no “cookie cutter approach”.
Vision
To be recognised as the leading
Hospitality Management and Consultancy Company in Malaysia & Southeast Asia.
Hospitality Management and Consultancy Company in Malaysia & Southeast Asia.