THE BIG PICTURE
What we do is a fundamental process of providing a hotel owner with the facts based information and tools to make informed decisions, resulting in a sustainable maintenance in order to deliver the best value in current market conditions from the investment in-line with the owner’s expectations regarding maintenance, financial returns, value creation, risk mitigation and guest satisfaction.
KEY POINTS OF REFLECTION
Is the hotel achieving full market potential?
Is the 3 years’ financial plan set?
Are there quarterly and annual audits?
Is new capital investment required?
Are annual budgets realistically set?
Is there a business plan in place?
HOSPITALITY CONSULTANCY SERVICES
Hotel Operation review
Financial Planning & Capital Expenditures
Human Resources Management
Customer Service Experience
FOOD & BEVERAGE CONSULTANCY AND MANAGEMENT
Audit of operating outlets (Service standards, P&L, Food cost)
Development and implementation of new F&B concepts (Dining, Bar, Lounge)
Overall outlet management
Property Pre-Opening Services
Filoxenía Hospitality Management Sdn Bhd, based in Kuala Lumpur, Malaysia has been established with the objective to support Hospitality owners to achieve their desired financial and operational results. We provide tailored hospitality management and consultancy for pre-opening and operating hotels and resorts throughout the Asian region. Our mystery shopper service is tailored to different industries in need of this crucial customer service data. All our services are available throughout Asia.
The directors and co-founders of Filoxenia together have more than 40 years of experience in Hospitality and have worked for various companies like Mandarin Oriental, Shangri-La Group, Hyatt, Accor Group and Mövenpick in Malaysia, South Africa, United Arab Emirates, Europe, China and Indonesia. Together they have spearheaded 9 opening projects as well as a Re-branding project, their vast areas of expertise range from Food & Beverage, Sales & Marketing, Rooms Division, Revenue Management, Reservations to Overall Hotel Operations.
To provide professional Hospitality Consultancy & Management through ongoing improvement recommendations that will financially benefit the owner, shareholders and other stake holders.
To be recognised as the leading Hospitality Management and Consultancy Company in Malaysia & South East Asia.