THE BIG PICTURE


What we do is a fundamental process of providing a hotel owner with the facts based information and tools to make informed decisions, resulting in a sustainable maintenance in order to deliver the best value in current market conditions from the investment in-line with the owner’s expectations regarding maintenance, financial returns, value creation, risk mitigation and guest satisfaction.

KEY POINTS OF REFLECTION 


Is the hotel achieving full market potential?

Is the 3 years’ financial plan set?

Are there quarterly and annual audits?

Is new capital investment required?

Are annual budgets realistically set?

Is there a business plan in place?

DISCOVERY STAGE


HOSPITALITY CONSULTANCY SERVICES

Revenue Management
Brand Management
Hotel Operation review
Financial Planning & Capital Expenditures
Human Resources Management

MYSTERY SHOPPER

Customer Service Experience
Property Walkthrough
Operational Evaluation

FOOD & BEVERAGE CONSULTANCY AND MANAGEMENT

Audit of operating outlets (Service standards, P&L, Food cost)
Development and implementation of new F&B concepts (Dining, Bar, Lounge)
Overall outlet management

HOSPITALITY MANAGEMENT

Property Pre-Opening Services
Property Management
Brand Development

ABOUT US


Filoxenía Hospitality Management Sdn Bhd, based in Kuala Lumpur, Malaysia has been established with the objective to support Hospitality owners to achieve their desired financial and operational results. We provide tailored hospitality management and consultancy for pre-opening and operating hotels and resorts throughout the Asian region. Our mystery shopper service is tailored to different industries in need of this crucial customer service data. All our services are available throughout Asia.

Michael van Ommen

DIRECTOR & CO-FOUNDER

has 18 years’ experience in Hospitality working for Mandarin Oriental, Hyatt and Mövenpick in Malaysia, South Africa, Europe, China and Indonesia, spear headed 5 Pre-openings projects. Michael’s areas of expertise is Food & Beverage, Rooms Division, Revenue Management & Overall Hotel Operations.

Leonard Theng

DIRECTOR & CO-FOUNDER

has 18 years’ experience in Hospitality working for Shangri-La Group and Accor Group in Malaysia, United Arab Emirates and China spear headed 4 Pre-openings and 1 Re-branding projects. Leonard’s areas of expertise is Sales & Marketing, Revenue Management, Reservations & Overall Hotel Operations.

MISSION: 

To provide professional Hospitality Consultancy & Management through ongoing improvement recommendations that will financially benefit the owner, shareholders and other stake holders.

 VISION:

To be recognised as the leading Hospitality Management and Consultancy Company in Malaysia & South East Asia.